Greater involvement of end customers through modern self-service solutions and optimized communication processes — for a consistent, digital experience from enquiry to billing.
With customer engagement, providers reduce call volumes and processing times, increase first-contact resolution and create transparent touchpoints. End customers handle issues independently, receive relevant information “right-time/right-channel” and experience continuous service without media breaks.
We support you from vision to operation — pragmatically, sprint-based and with clear results. Whether it's a greenfield portal, modernization of existing touchpoints or integration into SAP processes: We quickly deliver visible added value and then scale.
Nutzen Sie praxiserprobte Beratung und Lösungen, die mit Leidenschaft und Expertise Ihre IT- und Energiewirtschaft zukunftsfähig machen. Beauftragen Sie UTILIGENCE und erzielen Sie messbare Ergebnisse – effizient, skalierbar und passgenau für Ihre Anforderungen.
