Automated ordering processes for energy services

The Universal ordering process automates the ordering of energy services end-to-end — from requests to permits and document preparation to execution and billing. The solution integrates seamlessly into your SAP landscape (IS-U/S/4HANA) and ensures transparent, audit-proof processes with clear responsibilities and measurable KPIs.

This is what the solution does

Process Design & Orchestration

Design and continuous control of standardized ordering workflows for energy services (e.g. house connections, device management, meter changes, EEG/redispatch services).

Integrate with SAP IS-U/S/4HANA

Connect SD, MM, PM/CS, IDEX and CRM/C4C; use of Fiori apps, VDM/CDS and interfaces (iDoc/OData/SOAP) — including EBS/ELS.

Automation & workflows

Rule-based triggering, automatic document creation, deadline management, escalations and multi-level approvals.

Monitoring & performance optimization

Transparent status tracking, exception handling, KPI dashboards, audit logs, and continuous optimization.

Documentation & compliance

Audit-proof filing, verification in accordance with EnWG/MSBG/KOV, configurable testing and approval rules.

Your benefit

You benefit in particular when the following requirements are in focus:

  • High order volumes: Standardizes mass processes across all sectors and significantly reduces manual activities.
  • Heterogeneous system landscapes: Combines SAP modules and external specialist systems to create a continuous, seamless order flow.
  • Transparency requirements: Provides end-to-end traceability, SLA tracking and cost center reference in real time.
  • Complex approvals: Manage multi-level approvals, representation rules and responsibilities securely and comprehensibly.
  • Digitalization goals: Accelerates processing times, minimizes error rates and reduces process costs sustainably.

Why a universal ordering process

If you want to map orders for energy services in SAP in a scalable, secure and efficient way, this solution is the right basis. You get preconfigured best practice processes that can be flexibly adapted to your specific requirements — without lengthy in-house developments.

  • Quick introduction: Prefabricated process components, Fiori interfaces and templates reduce time-to-value.
  • Measurable ROI: Fewer inquiries, shorter processing times and lower process costs per order.
  • Proven standards: Covering central energy industry scenarios including market communication and device management.
  • Scalability & future security: Cloud-ready, expandable and configurable instead of programming — ideal for growing requirements.

Fordern Sie unsere Expertise an

Nutzen Sie praxiserprobte Beratung und Lösungen, die mit Leidenschaft und Expertise Ihre IT- und Energiewirtschaft zukunftsfähig machen. Beauftragen Sie UTILIGENCE und erzielen Sie messbare Ergebnisse – effizient, skalierbar und passgenau für Ihre Anforderungen.

Welche SAP-Schwerpunkte und Module (z. B. S/4HANA, IS-U/US4G) deckt UTILIGENCE ab?
Wie unterstützt UTILIGENCE die S/4HANA-Transformation – Greenfield, Brownfield oder Selective Data Transition?
Wie stellt UTILIGENCE Datenqualität, Systemintegration und Compliance (z. B. MaKo-Prozesse) sicher?
Welche Leistungen bietet UTILIGENCE nach dem Go-live: Support, Monitoring, Schulungen und Weiterentwicklung?

Weitere SAP S/4HANA Utilities Leistungen